Back to feed
GCP·Google Cloud Contact Center as a Servicefeature·
AI Insights

Language selection support for direct calls


Language selection support for direct calls

End-users making direct calls to agent phone numbers and agent extension numbers can select their language at the start of a call.

Administrators: The Add Number and Edit a Number dialogs, located at Settings > Call > Phone Numbers > Phone Number Management, have a new Set a default language checkbox (when the Set as a direct number checkbox is selected). A list of languages appears when you select the Set a default language checkbox.