Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where email messages in some queues displayed a blank white panel when opened. • Fixed an issue that occurred when a closed ticket ID was passed to HubSpot using the SDK. The ticket wasn't reopened, resulting in new tickets being created. • Fixed an issue where agents could paste images into the chat adapter even when the Allow agents to attach files setting was turned off. • Fixed an issue where the agent adapter displayed generic error messages instead of call failure reasons such as Busy or No answer. • Fixed an issue where chat history wasn't deleted after a session ended, causing the agent desktop to become unstable for high-volume agents. • Fixed an issue where the NICE WFM ASCWS heartbeat timed out, causing agents to appear inactive and disrupting adherence reporting. • Fixed an issue where virtual agents unexpectedly disconnected during inbound IVR calls, causing the calls to escalate to a human agent. • Fixed an issue where customer utterances were missing from the Live Transcript when conversations were transferred from a Dialogflow CX agent to a human agent. • Fixed an issue where, when an agent searched for a queue during a chat transfer, the queue appeared with No logged in agents when agents were available. • Fixed an issue where launching a task virtual assistant during a chat caused the agent's screen to freeze. • Fixed an issue where call transcripts from CX Agent Studio agent conversations were added to CRM records as garbled and unreadable text, with repeated words and incorrect turn order. • Fixed an issue where the Wait Time custom field on Zendesk tickets displayed an incorrect value when using custom fields for Account and Record. • Fixed an issue where agents assigned a direct SMS-capable line didn't receive visual notifications for incoming SMS chats in the agent adapter while their status was set to Unavailable. • Fixed an issue where some chat transcripts couldn't be downloaded from the Completed Chats page. • Fixed an issue where customer calls were unexpectedly abandoned during payment transactions when DTMF inputs were provided. • Fixed an issue where agents heard repeated call notification sounds during active calls, even when no new call was assigned. • Fixed an issue where only English IVR queues appeared when configuring agent-specific deflection settings, even when other language queues were available.

• Fixed an issue where email messages in queues displayed a blank white panel when opened. • Fixed an issue where chat transcript and metadata files were generated as empty files, causing API timeouts and blocking reporting pipelines. • Fixed an issue where chat sessions that ended due to end-user inactivity were marked as Disconnected by end user instead of Timeout: end user stopped responding. • Fixed an issue where agents couldn't receive more than 12 concurrent chats despite being configured for up to 30. • Fixed an issue where virtual agent calls were routed back to the original queue instead of being handled as expected. • Fixed an issue that occurred when a third party was added to a call. After all participants left the call, the call still appeared to be connected. • Fixed an issue where cascade conditions for agent queues didn't correctly enforce the minimum number of available UK agents before allowing calls to cascade from the US queue, resulting in calls being routed incorrectly. • Fixed an issue where bulk user import incorrectly limited the chat concurrency value to the global default, preventing valid per-agent settings from being uploaded.