Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where custom SIP headers were dropped. This occurred when a directly dialed agent was over capacity, the call was redirected to the agent's queue, and that queue was configured to redirect to a SIP URI. • Fixed an agent desktop issue where the chat screen went blank when an agent accepted or dismissed a chat. • Fixed an issue where the Deflections - Calls dashboard incorrectly reported the queues that calls were redirected to when using percent allocation. • Fixed an issue where auto-answered interactions became stuck in a Queued status despite being accepted by an agent. • Fixed an issue where the chat adapter in a CRM integration didn't post outbound messages when using rich text formatting. • Fixed an issue where the agent_activity_logs endpoint experienced timeouts and degraded performance when processing large data requests. • Fixed an agent desktop issue where outbound calls appeared to start successfully but didn't connect to the end-user. • Fixed an issue where New photo received notifications appeared whenever an agent switched between chat tabs. • Fixed an issue where short outbound calls incorrectly displayed a This call was abandoned by the customer message. • Fixed an issue where agents experienced significant delays when switching between multiple concurrent web chats. • Fixed an issue where attaching PDF or text files in the chat adapter failed or timed out. • Fixed an issue where calls transferred from a virtual agent to an agent extension were incorrectly deflected. • Fixed an issue where reordering queues in the CCAI Platform portal experienced extreme latency and didn't update visually without a manual page refresh. • Fixed an issue where chat history for added agents became unavailable after a page refresh. • Fixed an issue where calls to the user_activity_logs endpoint experienced significant delays. • Fixed an issue where repeated voicemail re-reads caused duplicate participant entries and inflated session data. • Fixed an issue where callback sessions remained in a Connected status indefinitely after completion. • Fixed an issue where agents using IdP-initiated SAML SSO were automatically routed to the default home page instead of the agent desktop. • Fixed an issue where DTMF options in the softphone didn't register with external IVR systems during outbound calls. • Fixed an issue where agents were unable to receive or fetch incoming calls. • Fixed an issue where supervisors using Telnyx who ended a monitoring session were unable to monitor subsequent calls. • Fixed an issue where empty chat bubbles appeared in the chat adapter when an end-user used suggestion chips to respond to a virtual agent. • Fixed an issue where duplicated contact handle-duration events caused inaccurate reporting for call and chat interactions. • Fixed an issue where agents didn't receive the correct error messages when their microphone was disabled or inaccessible during a call. • Fixed an issue where incoming calls were incorrectly multicasted and didn't auto-answer when an agent was already in an active chat session. • Fixed an issue where calls deflected to external SIP or phone destinations were missing the ends_at timestamp in call data. • Fixed an issue where the chat timeout event wasn't correctly emitted to the headless web SDK, causing sessions to remain active for up to 120 minutes, regardless of the configured settings. • Fixed an issue where agents using Salesforce-Lightning or Zendesk embeds couldn't maintain a stable presence connection. • Fixed an issue where headless web SDK client methods didn't work after a mid-session authentication update. • Fixed an issue where agents were unexpectedly logged out of all active sessions. • Fixed an issue where calls producing multiple recording segments resulted in duplicate entries in Customer Experience Insights. • Fixed an issue where the parent_id field was missing from callback call responses in the manager API. • Fixed an issue where virtual agent transcripts were lost during escalations to live agents. • Fixed an issue in the agent desktop where the sentiment score appeared in the Call details panel despite sentiment analysis being turned off in the conversation profile. • Fixed an issue where the Escalated To Language column in the Escalations table of the Virtual Agent - Calls dashboard incorrectly displayed Unknown for French (Canada) calls. • Fixed an issue where calls didn't advance to the next cascade group after the timer threshold was reached.