Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where chat transcripts incorrectly displayed undefined joined instead of the agent's name during a chat transfer when real-time redaction was enabled. • Fixed an issue where agents were incorrectly placed into Unresponsive status after answering a call if the customer declined the system's callback attempt. • Fixed an issue where overcapacity deflection didn't trigger when agent-initiated outbound or direct-inbound calls were transferred to a queue, causing users to wait indefinitely. • Fixed an issue where the Answer button didn't appear for incoming calls in the agent desktop, preventing agents from accepting calls. • Fixed an issue where live translation didn't activate (or translated in the wrong direction) after a chat was transferred between queues. • Fixed an issue where predictive campaign calls became stuck in a queued state, causing agents to appear available despite being unable to receive new calls. • Fixed an issue where web chats became stuck in a queued state and were never assigned to an agent. • Fixed an issue where previously closed chat sessions briefly reappeared and gained focus when launching agent desktop. • Fixed an issue where agents couldn't submit disposition codes and notes during wrap-up. • Fixed an issue where agents couldn't change their status after a call ended abnormally, causing them to remain stuck in the wrap-up state. • Fixed an issue where the Call History list incorrectly displayed the same customer phone number for all Acqueon campaign calls. • Fixed an issue where an agent's status incorrectly remained Available during outbound calls and wrap-up periods, allowing the routing engine to offer new inbound calls to occupied agents. • Fixed an issue where agents were forced to re-authenticate when opening the chat adapter or email adapter despite having an active session. • Fixed an issue where the text screen in the email adapter suddenly re-rendered while typing, causing characters to disappear or be displaced. • Fixed an issue where the headings in Generative AI session summaries in chat wrap-up notes lost their bold formatting when saved. • Fixed an issue where the global after-hours deflection message played despite a queue-level custom redirect to a phone number being configured. • Fixed an issue where calls abandoned by a customer while waiting in a transfer queue were incorrectly reported as queue failures. • Fixed an issue where transient CRM errors caused significant delays in retrieving ticket IDs during active calls. • Fixed an issue where the CCAI Platform portal incorrectly displayed a chat status as Unknown (instead of Check In Timeout) when a consumer didn't check in. • Fixed an issue where the call adapter incorrectly displayed Portuguese BR instead of Portuguese (Portugal) during call handoffs. • Fixed an issue where agents making outbound calls remained in an Available status, which incorrectly allowed new inbound calls to be routed to them while they were already engaged. • Fixed an issue where Agent Assist live transcription and generative summary stopped working mid-call following a transfer or a hold-and-resume cycle. • Fixed an issue where the transfer menu delayed loading queues. • Fixed an issue where the agent adapter incorrectly displayed an agent's status as Unavailable when a custom status, such as Break or Special Task, was selected. • Fixed an issue where chats escalated from a virtual agent to a human agent queue bypassed menu-level after-hours and over-capacity deflection messages. • Fixed an issue where the call adapter defaulted to English in the Outbound call screen regardless of the agent's system language. • Fixed an issue where Call and Chat each appeared twice in the Dashboard menu when using high browser zoom levels or small window resolutions. • Fixed an issue where legacy dashboards were restricted to English-only labels. • Fixed an issue where users in SAML-only or SSO-enabled environments received invitation emails directing them to a non-existent Forgot Password flow. • Fixed an issue where the user activity logs incorrectly recorded an end-user ID instead of the agent's ID when a chat disconnected. • Fixed an issue where customer calls were abandoned during payment transactions when DTMF inputs were provided. • Fixed an issue where agents could see and select outbound caller IDs that weren't assigned to their teams or queues. • Fixed an issue where post-session virtual agent transfers stalled if a customer left the chat while still in a queue for a human agent. • Fixed an issue where agents and end-users could hear each other's voices despite the agent putting the call on hold. • Fixed an issue where the agent adapter incorrectly reverted to displaying English when initiating an outbound call in a non-default language. • Fixed an issue where the Hide Agent Assist button wasn't appearing in the user interface during the call disposition phase. • Fixed an issue where cascade agent availability conditions weren't enforced, causing regional agents to be incorrectly routed into international queues and leaving local queues understaffed. • Fixed an issue where agents appeared available but weren't receiving calls. • Fixed an issue where administrators received multiple email notifications instead of a single notification after deactivating a call channel. • Fixed an issue where Telnyx error handling was incorrectly configured, causing system alerts to fail during call disconnect or hold actions. • Fixed an issue where inbound IVR calls were stuck in a queued state if a caller disconnected during initial call processing. • Fixed an issue where callbacks became permanently stuck in a queued state if an agent missed a projected call. • Fixed an issue where calls using Telnyx or Nexmo numbers received an "An Application error has occurred" message during overcapacity deflection or automatic redirection. • Fixed an issue where call recordings weren't delivered or processed correctly. • Fixed an issue under Settings > Operation Management > Localization > Manage Location Setting where configured locations with Portuguese (Portugal) or Spanish (Spain) selected incorrectly displayed as Unknown in the Language column, and locations with Spanish (Mexico) selected incorrectly displayed as Spanish (Spain). • Fixed an issue in iOS and Android SDKs where the end user's initial message and custom data weren't correctly passed to the routing API during the chat menu fetch. • Fixed an issue where inbound calls cancelled by the caller within the first second incorrectly remained active in the system for several hours. • Fixed an issue where custom SIP headers were dropped. This occurred when a directly dialed agent was over capacity, the call was redirected to the agent's queue, and that queue was configured to redirect to a SIP URI. • Fixed an agent desktop issue where the chat screen went blank when an agent accepted or dismissed a chat. • Fixed an issue where the Deflections - Calls dashboard incorrectly reported the queues that calls were redirected to when using percent allocation. • Fixed an issue where auto-answered interactions became stuck in a Queued status despite being accepted by an agent. • Fixed an issue where the chat adapter in a CRM integration didn't post outbound messages when using rich text formatting. • Fixed an issue where the agent_activity_logs endpoint experienced timeouts and degraded performance when processing large data requests. • Fixed an agent desktop issue where outbound calls appeared to start successfully but didn't connect to the end-user. • Fixed an issue where New photo received notifications appeared whenever an agent switched between chat tabs. • Fixed an issue where short outbound calls incorrectly displayed a This call was abandoned by the customer message. • Fixed an issue where agents experienced significant delays when switching between multiple concurrent web chats. • Fixed an issue where attaching PDF or text files in the chat adapter failed or timed out. • Fixed an issue where calls transferred from a virtual agent to an agent extension were incorrectly deflected. • Fixed an issue where reordering queues in the CCAI Platform portal experienced extreme latency and didn't update visually without a manual page refresh. • Fixed an issue where chat history for added agents became unavailable after a page refresh. • Fixed an issue where calls to the user_activity_logs endpoint experienced significant delays. • Fixed an issue where repeated voicemail re-reads caused duplicate participant entries and inflated session data. • Fixed an issue where callback sessions remained in a Connected status indefinitely after completion. • Fixed an issue where agents using IdP-initiated SAML SSO were automatically routed to the default home page instead of the agent desktop. • Fixed an issue where DTMF options in the softphone didn't register with external IVR systems during outbound calls. • Fixed an issue where agents were unable to receive or fetch incoming calls. • Fixed an issue where supervisors using Telnyx who ended a monitoring session were unable to monitor subsequent calls. • Fixed an issue where empty chat bubbles appeared in the chat adapter when an end-user used suggestion chips to respond to a virtual agent. • Fixed an issue where duplicated contact handle-duration events caused inaccurate reporting for call and chat interactions. • Fixed an issue where agents didn't receive the correct error messages when their microphone was disabled or inaccessible during a call. • Fixed an issue where incoming calls were incorrectly multicasted and didn't auto-answer when an agent was already in an active chat session. • Fixed an issue where calls deflected to external SIP or phone destinations were missing the ends_at timestamp in call data. • Fixed an issue where the chat timeout event wasn't correctly emitted to the headless web SDK, causing sessions to remain active for up to 120 minutes, regardless of the configured settings. • Fixed an issue where agents using Salesforce-Lightning or Zendesk embeds couldn't maintain a stable presence connection. • Fixed an issue where headless web SDK client methods didn't work after a mid-session authentication update. • Fixed an issue where agents were unexpectedly logged out of all active sessions. • Fixed an issue where calls producing multiple recording segments resulted in duplicate entries in Customer Experience Insights. • Fixed an issue where the parent_id field was missing from callback call responses in the manager API. • Fixed an issue where virtual agent transcripts were lost during escalations to live agents. • Fixed an issue in the agent desktop where the sentiment score appeared in the Call details panel despite sentiment analysis being turned off in the conversation profile. • Fixed an issue where the Escalated To Language column in the Escalations table of the Virtual Agent - Calls dashboard incorrectly displayed Unknown for French (Canada) calls. • Fixed an issue where calls didn't advance to the next cascade group after the timer threshold was reached.