Back to feed
GCP·Google Cloud Contact Center as a Servicefeature·
AI Insights

Bulk email status updates


Bulk email status updates

You can use the new apps/api/v1/email/update_status endpoint to change the status of multiple email sessions to the status that you specify.

The new endpoint includes the following capabilities:

• You can optionally specify the status that you expect email sessions to be in. Email sessions that aren't in that status aren't updated. • For each session, the response reports whether it was updated, required no change, or couldn't be updated (and why). This means that integrations can handle partial success and identify which sessions still need attention.