Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where blended SMS transcripts were incorrectly identified as call audio recordings when uploaded to Customer Experience Insights, causing them to appear as missing or unanalyzable data. • Fixed an issue where the chat text-input field was unresponsive after an agent accepted a new chat. • Fixed an issue where call-cascade agent availability safeguards weren't enforced for terminal queue paths, which resulted in agents being assigned calls from secondary queues even when their primary queue fell below the minimum availability threshold. • Fixed an issue where chats that were connected to an agent continued to appear on the Queued Chats dashboard with a status of Ongoing. • Fixed an issue where direct inbound and dial-by-extension calls didn't reach an agent when multiple calls were waiting in the agent's queue. • Fixed an issue where chat messages from supervisors were incorrectly attributed to the end-user in Customer Experience Insights transcripts. • Fixed an issue where changes to hours of operation didn't appear in the Audit Dashboard. • Fixed an issue with Salesforce integrations where outbound calls were incorrectly labeled as Inbound and didn't pass the CCAI Platform call ID into Salesforce case activity comments. • Fixed an issue where requests for agent activity logs resulted in high database latency and gateway timeouts. • Fixed an agent desktop issue where an agent sent a chat form to an end-user but the end-user didn't receive it. • Fixed an issue where a chat that was escalated from a virtual agent to a human agent was stuck in the queue and couldn't be successfully offered to available agents. • Fixed an issue where the Queue dashboard displayed {{Count}} and {{Level}} variables instead of numerals. • Fixed an issue where the wait times API incorrectly reported zero available agents for chat queues that had agent availability. • Fixed an issue where the Queues > Calls dashboard didn't load and timed out for instances with a large number of queues. • Fixed an agent desktop issue where the sentiment score didn't appear in the call adapter in the agent desktop or in Salesforce for calls that were escalated from a virtual agent to a human agent. • Fixed an issue where newly created voice queues didn't correctly inherit the global whisper and countdown settings. • Fixed an issue where queue duration metrics incorrectly included IVR timeout time for calls that were cold transferred into a closed queue. • Fixed an issue where an agent who reopened a previously read voicemail was stuck in In-call status, preventing them from accepting new contacts or changing their status. • Fixed an issue where an agent's assigned call ID was cleared during wrap-up, which prevented them from submitting their wrap-up disposition after refreshing the page.