Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where session metadata and data feed files were missing from external storage for chats that ended before the first message from the end-user. • Fixed an issue with Kustomer integrations where the caller's information didn't appear on the Incoming call page of the call adapter for direct-line inbound calls. • Fixed an issue with inbound mobile calls where the end-user leg of the call failed, returning Unknown error, while the agent leg connected normally. • Fixed an agent desktop issue where live call and chat data were lost. • Fixed an issue that occurred when the receiving agent in an agent-to-agent transfer didn't answer the call. The receiving agent was marked as active on the call indefinitely, even after the call ended. • Fixed an issue where the Dismiss button remained active after an agent sent a message, resulting in a 409 error when clicked. • Fixed an issue where duplicate "chat finished" events were reported when the end-user left a chat session at nearly the same time that the agent ended the chat session. • Fixed an issue where deflected calls were missing from the All Call History and Voice Inbound (IVR) History reports. • Fixed an issue that occurred when a direct inbound call was deflected to the agent's overcapacity queue, then that queue redirected to a SIP URI. The SIP redirect didn't include the custom SIP headers. • Fixed an issue where an in-queue announcement interval of several minutes for inbound IVR calls was incorrectly reduced to approximately 60 seconds. • Fixed an issue where calls that agents were unable to answer due to microphone failures were incorrectly reported as "picked up" in the Agent Activity Timeline report. • Fixed an issue where the system incorrectly marked agents as still being on a call after it ended, which either prevented them from changing their status to Available or silently blocked them from receiving new calls. • Fixed an issue where processing delays for ended calls caused timeout errors. • Fixed an issue where a sudden spike in calls bypassed capacity limits, causing agent availability to drop below required minimums. • Fixed an issue where the Agent Activity Timeline report incorrectly attributed manual agent logins and logouts to System instead of the appropriate agents. • Fixed an issue where calls with a missed offer became permanently stuck in the queue, preventing them from being routed to other available agents. This occurred with queues configured with multicast fallback disabled. • Fixed an issue where manual or cascade outbound calls that were canceled before connecting were missing from team-filtered Call History reports. • Fixed an issue that prevented over-capacity deflection from triggering when an agent warm-transferred an outbound call to a queue. • Fixed an issue where calls weren't correctly routed to the top-ranked agent when using agent priority overrides. • Fixed an issue where escalated voice calls were incorrectly reported as both answered and abandoned. • Fixed an issue where calls were missing from the All Call History and Voice Inbound History reports if the caller hung up before leaving a voicemail. • Fixed an issue where Salesforce click-to-dial outbound calls were incorrectly associated with the most recent open case instead of the case from which the call was initiated. • Fixed an issue where email accounts remained disconnected indefinitely after a temporary authentication failure. • Fixed an issue in Agent Assist where long periods of silence during calls caused connection timeouts, triggering false-positive error alerts. • Fixed an issue where the arrow-down-icon and arrow-up-icon arrows on the Agents > Filter Settings page were rendered at an incorrect scale. • Fixed an issue where incoming calls incorrectly created duplicate Salesforce accounts instead of linking to existing accounts. • Fixed an issue where the outbound call queue list displayed stale information, potentially causing calls to be placed in a queue that didn't match the agent's selected language. • Fixed an issue where the menus for transferring calls and forwarding calls to voicemail appeared in English instead of the agent's selected language. • Fixed an issue where the wrap-up disposition panel froze after a network reconnection even though the submission had completed successfully. • Fixed an issue where outbound, click-to-dial calls initiated in Salesforce incorrectly linked to and reassigned ownership of other cases associated with the same phone number. • Fixed an issue where the agent adapter went blank and prevented new calls from reaching the agent if an end-user hung up immediately after the agent received the call notification. • Fixed an issue where calls that failed to connect got stuck in a silent 'connecting' state in the call adapter. • Fixed an issue where Salesforce CRM connections dropped for organizations enforcing OAuth Refresh Token Rotation. • Fixed an issue where part of an agent's audio was dropped from recordings when a virtual task assistant ran in the middle of a call. • Fixed a web SDK issue where menus in the pre-chat and chat screens didn't comply with WAI-ARIA keyboard navigation standards. • Fixed a web SDK issue where screen readers couldn't identify the purpose of the Text size options for the chat screen.