Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue that led to increased startup latency and errors for mobile and web chat sessions. • Fixed an issue where agents were incorrectly demoted to an Unresponsive status and removed from the routing pool despite successfully receiving call offers. • Fixed an issue where dialed numbers on Twilio BYOC SIP inbound calls were incorrectly formatted with extra digits from the SIP host and port. • Fixed an issue that prevented chat transcripts from being generated and delivered for sessions containing structured message content. • Fixed an issue where the call adapter incorrectly showed a call as on hold after a carrier failed to process the hold request, leaving the audio channel open between the agent and the customer. • Fixed an issue where a failed media download caused the service to restart unexpectedly. • Fixed an issue that caused queue-specific wrap-up and disposition settings to reset to global defaults after changing unrelated fields on the Queue Settings page. • Fixed an issue where machine translation didn't activate for chats that were transferred into a non-English language queue if the session originated with a virtual agent. • Fixed an issue where generative knowledge assist answers that contain long URLs were cut off at the edge of the panel. • Fixed an issue where queued calls were neither routed to available agents nor offered a callback. • Fixed an issue where voicemails were automatically dismissed and marked as read if a playback error occurred. • Fixed an issue where agent call recordings were missing or attached to the wrong call record after a virtual agent deflection. • Fixed an issue where unanswered DCR calls that were routed using Nexmo disconnected the caller instead of requeuing the call. • Fixed an issue that prevented virtual agents from transferring calls to a human-agent queue. • Fixed an issue where calls lacking a carrier hangup reason were incorrectly categorized as "customer abandoned", even when the call center didn't answer the call. • Fixed an issue where the call event API payload for DCR calls contained incorrect virtual agent parameters. • Fixed an issue where custom data from chat interactions wasn't recorded in Salesforce records. • Fixed an issue where Mexico time zones were incorrectly applying daylight saving time adjustments. • Fixed an issue where agents and end-users were joined to separate conferences, preventing audio communication between them. • Fixed an issue where call recording deletion tasks entered an endless loop if the provider didn't return a successful response. • Fixed an issue where IVR voice calls didn't send custom wrap-up events to Dialogflow CX under certain configurations. • Fixed an issue where a trailing slash in the host URL caused the web SDK to unexpectedly re-enable features that had been previously disabled for specific deployments.