Two new tiles in the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls

Two new tiles in the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls

We've added two new tiles to the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls. These tiles display pending scheduled calls across your allowed scheduling window, regardless of when they were initially created. The tiles provide actionable details for each scheduled call, including the time until the call is due, an overdue flag, and a direct CRM link to the scheduled call. With these tiles, you can view your full schedule of pending callbacks to help you plan staffing.