Two new tables in the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls

Two new tables in the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls

We've added two new tables to the Real-time Queue Monitoring - Calls dashboard: Today's Scheduled Calls and Upcoming Scheduled Calls. These tables display pending scheduled calls across your allowed scheduling window, regardless of when they were initially created. The tables provide actionable details for each scheduled call, including the time until the call is due, an overdue flag, and a direct CRM link to the scheduled call. With these tables, you can view your full schedule of pending callbacks to help you plan staffing.

For more information, see Queue monitoring dashboards.