Improved controls for predictive campaigns

Improved controls for predictive campaigns

We've added the following controls to predictive campaigns to reduce the risk of call abandonment due to overdialing. These controls let you ramp up dialing rates more naturally and consistently.

• Max Calls Per Agent • Target Agent Occupancy

We've also made the Max Abandonment % setting optional, for campaigns that don't require maintaining a maximum abandonment percentage.

Administrators: When you click Campaigns > Add Campaign > Mode > Predictive, the new controls appear in the Add Campaign dialog.