Configure the ringing timeout for virtual agent transfers to SIP endpoints

Configure the ringing timeout for virtual agent transfers to SIP endpoints

Twilio users can configure the ringing timeout for outbound calls that virtual agents transfer to SIP endpoints. Add the sip_ring_timeout field to the virtual agent's custom payload to set the ringing period for up to 600 seconds. This allows calls to internal extensions or Unified Communications (UC) destinations sufficient time to be answered before disconnection. For more information, see Transfer a call to a SIP endpoint.