Fixed: The following issues were addressed in this release:

The following issues were addressed in this release:

• Fixed an issue where dashboard names and favorite buttons were missing, preventing users from renaming dashboards and marking them as favorites.

• Fixed an issue where fields for hourly and 30-minute intervals in call queue metrics didn't display detailed data over long date ranges. • Fixed an issue where the Teams Filter filter displayed incorrect data. • Fixed an issue where calls that started at a specific time didn't appear in their corresponding time windows.

• Fixed an issue in the Agent Activity dashboard where the Created By column attributed status changes to an agent when an administrator performed the changes. • Fixed an issue where historical call and chat metrics displayed incorrect timestamps. • On the Real-time Queue Monitoring - Calls and Real-time Queue Monitoring - Chats dashboards, in the Historical Data tables, the Avg CSAT column was renamed CSAT. • Fixed an issue on the Channel Interval - Calls and Channel Interval - Chats dashboards where drill-down views in the trend tiles displayed incorrect information or were empty. • Fixed an issue in the Queue Group Performance - All dashboard where blue highlighting wasn't applied to populated fields in the Queue Group Performance Calls and Queue Group Performance Chats tables.