Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue that occurred when an agent with Agent Assist transferred a call to a second agent with Agent Assist. After the transfer, the second agent no longer had access to Agent Assist. • Fixed an issue with Salesforce integrations in the agent desktop where notification flags overlapped the Salesforce Utility Bar navigation, which prevented agents from accessing navigation controls. • Fixed an issue where agents were incorrectly reported as Available for an extended period after signing out. • Fixed an issue where calls waiting in a queue with no available agents weren't connected when an agent became available. • Fixed an issue where the previous CCAI Insights name appeared in the portal instead of Customer Experience Insights. • Fixed an issue for Alvaria users where the Agent Performance Report was mistakenly generated and sent at 7:00 PM instead of midnight, which resulted in incomplete 24-hour performance data. • Fixed an issue where agents who left a predictive campaign pool were incorrectly left in Available status. • Fixed an issue where chat sessions returned an error during post-session transfer if no virtual agent participant was active. • Fixed an issue where, after a call failure, the agent adapter displayed a generic error message instead of an error message that included the failure reason. • Fixed an issue for Telnyx users where the instance stopped responding. • Fixed an issue that occurred when users tried to delete a queue. A message was returned saying that the queue was assigned as a deflection or redirection option even though these settings weren't activated for the queue. • Fixed an issue where adding multiple voice queues resulted in long loading times, request timeouts, and incorrect concurrency errors. • Fixed an issue where overcapacity deflection options messages mistakenly played twice instead of once. • Fixed an issue where chats escalated by a virtual agent disconnected seconds after assignment to a human agent, which prevented the human agent and the end-user from interacting. • Fixed an issue where spurious chat interactions appeared in the All Interactions dashboard, which caused discrepancies in handled chat reporting and incorrect failed session filtering. • Fixed a web SDK v3 issue where the out-of-office deflection message that appeared in the end-user's chat window didn't match the message in the chat transcript. • Fixed an issue where agents received incorrect Missed target response time notifications in agent desktop SMS chats, even when responding promptly. • Fixed an issue where agents attempting to access their contact center using private ingress couldn't connect. • Fixed an issue where the Allow transfers to queues outside of hours of operation checkbox was unexpectedly unavailable. • Fixed an issue where verified outbound phone numbers couldn't be added to a queue because the selection field was empty, which prevented administrators from assigning new phone numbers. • Fixed an issue where attempts to rename IVR queues using redirection data in legacy YAML files resulted in errors.