Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where the Telnyx integration attempted to reconnect websockets after a failure, even when this behavior was not desired. • Fixed an issue where Agent Assist disappeared for the third agent during consecutive queue transfers. • Fixed an issue where empty responses from Dialogflow were passed through to CCAI Platform, resulting in undefined call behavior. • Fixed an issue where active outbound campaigns stopped dialing when a concurrent campaign encountered timezone restrictions, requiring manual intervention to resume calls. • Fixed an issue where campaigns didn't resume after being paused, resulting in call session failures and missing participant information. • Fixed an issue where chat transfers involving multiple agents failed, causing agents to become stuck in an "in chat" status even when no active chats were present. • Fixed an issue where incoming chats were routed to newly signed-in agents instead of agents who had been available the longest. • Fixed an issue where chat messages sent by end-users immediately after starting a chat, but before an agent joined, weren't delivered to the agent. • Fixed an issue where the recording_url field in session data wasn't populated after calls ended. • Fixed an issue where call transfers were incorrectly tagged as Warm instead of Cold when the transferring agent disconnected before the receiving agent answered. • Fixed an issue where call recordings for sessions ending with a virtual agent post-call survey were truncated. This resulted in the main human agent conversation not being saved. • Fixed an issue where outbound call restrictions incorrectly blocked calls to Japanese numbers, even when settings allowed them. • Fixed an issue where agents could become stuck in Wrap-up status after a call was transferred to another agent's voicemail and the end user disconnected during the voicemail greeting. • Fixed an issue where, in third-party transfer calls with Call recording for third-party transfers set to off, redaction didn't begin immediately after the agent disconnected. • Fixed an issue where calls didn't connect and re-queued, resulting in long queue times for agents. • Fixed an issue where disposition lists in the call adapter didn't appear in alphabetical order, as configured in the portal. • Fixed an issue where chats in the agent desktop didn't transition to the End Wrap-Up state after the agent clicked Submit. • Fixed an issue where the apps/api/v1/users API returned only 100 records per page, even when a higher limit was specified. • Fixed an issue where filtering by queue name on the Queued Chats and Queued Calls pages didn't return accurate results. • Fixed an issue where updating an agent's skills from the Agents page mistakenly removed their extension number. • Fixed an issue where users of the Dialer Admin role couldn't add teams to a queue. • Fixed an issue where call wrap-up interactions recorded inaccurate data, such as excessive wrap-up times, redundant instances, and incorrect chronological sequencing. • Fixed an issue that occurred when an agent with Agent Assist transferred a call to a second agent with Agent Assist. After the transfer, the second agent no longer had access to Agent Assist. • Fixed an issue with Salesforce integrations in the agent desktop where notification flags overlapped the Salesforce Utility Bar navigation, which prevented agents from accessing navigation controls. • Fixed an issue where agents were incorrectly reported as Available for an extended period after signing out. • Fixed an issue where calls waiting in a queue with no available agents weren't connected when an agent became available. • Fixed an issue where the previous CCAI Insights name appeared in the portal instead of Customer Experience Insights. • Fixed an issue for Alvaria users where the Agent Performance Report was mistakenly generated and sent at 7:00 PM instead of midnight, which resulted in incomplete 24-hour performance data. • Fixed an issue where agents who left a predictive campaign pool were incorrectly left in Available status. • Fixed an issue where chat sessions returned an error during post-session transfer if no virtual agent participant was active. • Fixed an issue where, after a call failure, the agent adapter displayed a generic error message instead of an error message that included the failure reason. • Fixed an issue for Telnyx users where the instance stopped responding. • Fixed an issue that occurred when users tried to delete a queue. A message was returned saying that the queue was assigned as a deflection or redirection option even though these settings weren't activated for the queue. • Fixed an issue where adding multiple voice queues resulted in long loading times, request timeouts, and incorrect concurrency errors. • Fixed an issue where overcapacity deflection options messages mistakenly played twice instead of once. • Fixed an issue where chats escalated by a virtual agent disconnected seconds after assignment to a human agent, which prevented the human agent and the end-user from interacting. • Fixed an issue where spurious chat interactions appeared in the All Interactions dashboard, which caused discrepancies in handled chat reporting and incorrect failed session filtering. • Fixed a web SDK v3 issue where the out-of-office deflection message that appeared in the end-user's chat window didn't match the message in the chat transcript. • Fixed an issue where agents received incorrect Missed target response time notifications in agent desktop SMS chats, even when responding promptly. • Fixed an issue where agents attempting to access their contact center using private ingress couldn't connect. • Fixed an issue where the Allow transfers to queues outside of hours of operation checkbox was unexpectedly unavailable. • Fixed an issue where verified outbound phone numbers couldn't be added to a queue because the selection field was empty, which prevented administrators from assigning new phone numbers. • Fixed an issue where attempts to rename IVR queues using redirection data in legacy YAML files resulted in errors.