Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed a Kustomer issue where Agent Assist transcripts were delivered to the CRM as file attachments instead of timeline notes. • Fixed an issue where the In Progress banner and the Cancel button didn't appear immediately after a virtual task assistant request was initiated. • Fixed an issue where campaigns stayed in a paused state instead of transitioning to a completed state after finishing. • Fixed a Deltacast issue where chats weren't routed correctly to available agents when the company-wide concurrency setting was disabled but individual agent limits were active. • Fixed an issue where supervisor monitoring and whisper features caused system errors during call recording. • Fixed an issue where agents couldn't dismiss forwarded voicemails if the source queue had been deleted. • Fixed an issue where Telnyx calls that ended normally didn't generate a disconnect event, resulting in missing recordings, missing transcripts, and calls appearing to still be active in the CCAI Platform portal. • Fixed an issue where consecutive IVR queue deletions caused performance delays and timeout errors. • Fixed an issue where queue-level automatic wrap-up settings were disabled without an end-user action. • Fixed an issue where the queue settings page displayed inconsistent whisper announcement statuses and didn't play queue names during calls. • Fixed an issue where the Queues page displayed incorrect overcapacity deflection settings when end-users navigated quickly between different queues. • Fixed an issue where virtual agents attempted to fail over to a human agent during outages even when no human agent was configured. • Fixed a Salesforce issue where initiating an outbound call from an active case linked to a separate case assigned to a different user, incorrectly overriding ownership of the second case. • Fixed a Kustomer issue where duplicate conversation records were created in the CRM during calls. • Fixed a Kustomer issue where SMS chat sessions didn't create tickets in the CRM. • Fixed an issue where underscores in an email address in a shortcut were converted to double backslashes when an agent sent the email address to an end-user. • Fixed an issue where deleting Twilio records caused unnecessary errors. • Fixed an issue where disabling the global CSAT setting prevented IVR surveys from being offered to callers, even when the surveys were enabled for specific queues.