Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where emails were stuck in a Transferring state when moved between queues. • Fixed an issue where end-users didn't receive messages from agents during web chats. • Fixed an issue where calls or chats remained in a queue without being offered to available agents. • Fixed an issue where voice calls were prematurely moved from an agent's queue during a multi-group cascade. • Fixed an issue where the disposition panel didn't appear after a call ended, leaving agents unable to change their status without signing out and signing in. • Fixed an issue where end-users were incorrectly assigned to teams and skills they weren't originally part of during bulk CSV imports. • Fixed an issue where interaction transcripts for calls in non-English languages were incorrect. • Fixed an issue in Salesforce integrations where incoming chat audio and desktop notifications didn't play for agents using the embedded CCAI Platform widget. • Fixed an issue where the inactive chat dismissal timer didn't reset after a chat was transferred from a virtual agent to a human agent. • Fixed an issue where voicemails disappeared from the queue immediately after being opened. • Fixed an issue where the reporting dashboard incorrectly displayed call and agent status during a cold transfer to another queue. • Improved rendering performance in the agent desktop mini chat adapter. • Fixed an issue where the storage path for screen recordings didn't align with the folder structure displayed in the user interface. • Fixed an issue where missing public files were incorrectly cached by the CDN for up to seven days. • Fixed an issue where agents were automatically redirected to the Closed inbox view after changing an interaction status to Closed. • Fixed an issue where the You cannot log out when in a chat notification was truncated in the chat adapter. • Fixed an issue with Salesforce integrations where rapid, concurrent data requests caused information to be lost. • Fixed an issue where duplicate call recording links were posted to Zendesk tickets for multi-segment calls. • Fixed an issue with Salesforce integrations where the UI retained settings from a previous Salesforce organization after switching to a new organization. • Fixed an issue where duplicate customer satisfaction surveys were submitted and recorded for a single live chat session. • Fixed an issue where the message field in the chat adapter was inactive when an agent accepted a new chat. • Fixed an issue where task virtual agents were incorrectly identified as Nobody when joining a conversation after a transfer from a human agent. • Fixed an issue that occurred when a chat entered a queue and the greeting message was sent before an agent was assigned. In these cases, the associated push notification crashed and logged an error, producing excessive noise in logs. • Fixed an issue where the agent's final message in a chat session appeared after This chat is ended in the chat adapter and the CRM transcript. • Fixed an issue where agents using instances without a CRM configuration received a No Account Detected warning when making outbound calls. • Fixed an issue where notification chimes played after an agent had connected to an active call. • Fixed an issue where the country code list didn't automatically update the country flag when a phone number was entered without the + prefix. • Fixed an issue where calls to an agent's personal queue didn't break through if the agent was also assigned to an inbound queue with breakthrough disabled. • Fixed an issue where outbound calls that were transferred to a queue didn't adhere to the queue's deltacast configuration. • Fixed an issue where the agent desktop became unstable or didn't load. • Fixed an issue where wrap-up time was incorrectly reported when agents exceeded the configured wrap-up time. • Fixed an issue where the IVR queues dashboard didn't load for instances with a large volume of queues. • Fixed an issue where calls to the manager/api/v1/agent_activity_logs endpoint timed out when sort_direction was turned off.